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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at store@animomo.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@animomo.com and send your item to: Unit 17, 22/F, No.9 Chong Yip Street, Kwun Tong, Kowloon, Hong Kong.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Unit 17, 22/F, No.9 Chong Yip Street, Kwun Tong, Kowloon, Hong Kong.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at store@animomo.com for questions related to refunds and returns.


我們的退款和退貨政策持續 30 天。 如果您購買後 30 天過去了,我們將無法為您提供全額退款或換貨。

要獲得退貨資格,您的物品必須未使用過且狀況與您收到時相同。 它還必須在原始包裝中。

有幾種商品免於退貨。 食品、鮮花、報紙或雜誌等易腐爛的物品不能退貨。 我們也不接受私密或衛生用品、危險品或易燃液體或氣體的商品。









已打開的 CD、DVD、VHS 磁帶、軟件、視頻遊戲、盒式磁帶或黑膠唱片。


任何在交貨後 30 天以上退回的物品


收到並檢查您的退貨後,我們將向您發送一封電子郵件,通知您我們已收到您退回的物品。 我們還將通知您退款的批准或拒絕。





接下來聯繫您的銀行。 在發布退款之前通常需要一些處理時間。

如果您已完成所有這些操作,但仍未收到退款,請通過 store@animomo.com 聯繫我們。


只有正價商品可以退款。 特價商品不能退款。


我們只更換有缺陷或損壞的物品。 如果您需要用它換取相同的物品,請發送電子郵件至 store@animomo.com 並將您的物品發送至:香港九龍觀塘創業街9號22樓17室。


如果該商品在購買並直接運送給您時被標記為禮物,您將收到相當於退貨價值的禮品積分。 收到退回的物品後,將向您郵寄禮券。




您將自行承擔退回商品的運費。 運費不可退還。 如果您收到退款,退貨運費將從您的退款中扣除。


如果您要退回更昂貴的物品,您可以考慮使用可追踪的運輸服務或購買運輸保險。 我們不保證我們會收到您退回的物品。


有關退款和退貨的問題,請通過 store@animomo.com 聯繫我們。