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運輸 Delivery

Delivery Policy (English Version)

1. Shipping and Delivery

   a. We offer shipping services within Hong Kong.

   b. Orders will be processed and shipped within 3 business days after the payment is confirmed.

   c. Delivery times may vary depending on the shipping method selected and the destination.

   d. We strive to deliver the products within the estimated delivery timeframe; however, unforeseen circumstances or events beyond our control may cause delays. In such cases, we will make our best efforts to inform you promptly.

2. Shipping Methods

   a. We offer various shipping methods, including standard shipping, express delivery, and self-pickup options.

   b. The available shipping methods and associated costs will be displayed during the checkout process.

   c. You can choose the shipping method that best suits your needs and preferences.

3. Shipping Charges

   a. Shipping charges will be calculated based on the selected shipping method, package weight, and destination.

   b. The shipping charges will be displayed during the checkout process before finalizing the order.

   c. Additional fees, such as customs duties or taxes, may apply for international shipments. These charges are the responsibility of the customer and may vary depending on the destination country’s regulations.

4. Delivery Tracking

   a. Once your order is shipped, we will provide you with a tracking number.

   b. You can use the tracking number to monitor the delivery status through our website or the designated courier’s tracking system.

   c. Should you have any concerns or issues regarding the delivery, please contact our customer service for assistance.

5. Delivery Address

   a. It is your responsibility to provide accurate and complete delivery information, including the recipient’s name, contact number, and delivery address.

   b. We will not be held liable for any delays or delivery failures caused by incorrect or incomplete address details provided by the customer.

6. Delivery Confirmation

   a. Upon delivery, please ensure that the package is received by an authorized person.

   b. If you are unavailable to receive the package, please provide clear instructions for an alternative recipient or delivery arrangement.

7. Damaged or Lost Packages

   a. In the event of a damaged or lost package during transit, please contact our customer service immediately.

   b. We will work with the shipping provider to investigate and resolve the issue promptly.

Delivery Policy (Traditional Chinese – Hong Kong)


1. 運送與送貨

   a. 我們提供香港境內的運送服務。

   b. 訂單將在付款確認後的3個工作天內進行處理和運送。

   c. 送貨時間根據所選的運送方式和目的地而有所不同。

   d. 我們致力於在預估的送貨時間內交付商品;但是,突發情況或超出我們控制範圍的事件可能導致延遲。在這種情況下,我們將盡力及時通知您。

2. 運送方式

   a. 我們提供多種運送方式,包括標準運送、快遞送貨和自取選項。

   b. 可在結帳過程中查看可用的運送方式和相關費用。

   c. 您可以選擇最適合您需求和喜好的運送方式。

3. 運費

   a. 運費將根據所選的運送方式、包裹重量和目的地計算。

   b. 運費將在結帳過程中顯示,並在最終確認訂單前提供。

   c. 國際運送可能需要支付額外費用,如海關關稅或稅金。這些費用由客戶承擔,並可能因目的地國家的法規而有所不同。

4. 運送追蹤

   a. 訂單發貨後,我們將提供一個追蹤號碼。

   b. 您可以使用該追蹤號碼透過我們的網站或指定的快遞追蹤系統監控運送狀態。

   c. 如果對運送有任何疑慮或問題,請聯繫我們的客戶服務尋求協助。

5. 送貨地址

   a. 您有責任提供準確完整的送貨資訊,包括收件人姓名、聯絡電話和送貨地址。

   b. 如果由於顧客提供的地址資料不正確或不完整而導致延誤或無法送達,我們將不承擔任何責任。

6. 送貨確認

   a. 在收到貨物時,請確保由授權人員收取包裹。

   b. 如果您無法收取包裹,請提供清晰的指示,以安排替代收件人或其他送貨安排。

7. 損壞或遺失的包裹

   a. 如果包裹在運送過程中損壞或遺失,請立即聯繫我們的客戶服務。

   b. 我們將與運送提供商合作進行調查,並盡快解決問題。